Hotel Front Office Management – Higher Certificate In Business in Limerick Institute of Technology, Ireland

Hotel Front Office Management – Higher Certificate In Business in Limerick Institute of Technology

What is the programme about?

This programme is designed to provide students with the knowledge, skills and competencies for supervisory management in a hotel front office. A graduate will have developed practical and unique skills to enter the front office operations of businesses in the broad tourism and hotel sectors. 

A compulsory summer work placement within the front office of a hospitality organisation forms part of this programme, giving students hands-on experience and an edge upon graduation.

The programme has professional links with the Irish Hotels Federation, Irish Hospitality Institute and Fáilte Ireland.

Who is the programme suited to?

This programme will suit individuals who want to pursue a progressive career in both the Irish and international hospitality industry with a specialisation in Hotel Front Office Management. The opportunity to travel and work in this dynamic and exciting sector is always worthy of consideration.

Front Office staff have a keen intuition that allows them to anticipate needs and exceed expectations of their guests. They have excellent communication skills, can multi-task, are team-oriented, and work diligently to resolve issues when they arise. 

As the communications centre of the hotel, the Front Office is often a stepping stone for entry-level managers. Front office and guest services positions offer each candidate the opportunity to communicate on a daily basis with all departments of the hotel, increasing the candidate’s exposure to the full hotel property operation.

Top 3 Reasons

1. This programme has professional links with the Irish Hotels Federation, Irish Hospitality Institute and Fáilte Ireland.

2. Successful graduates have the opportunity to progress to the Bachelor of Arts (Level 8) programme in Business Studies with Travel & Tourism Management offered at LIT, subject to availability of places.

3. A compulsory summer work placement within the Front Office of a Hospitality Outlet will form part of this programme, giving you the hands-on experience to give you an edge upon graduation.

Class Contact Hours

23 hours per week approx.

Jobs Include

• Front Desk Agent
• Front Office Manager
• Guest Relations Supervisor

Graduates Work For

• Adare Manor Hotel and Golf Resort
• Radisson Blu Hotels
• Hilton Hotels

Graduate Profile

“The Front Office Management programme is very appropriate if you are interested in the tourism and hospitality business, and the best part is that you have a work placement component to the programme, which gives you a better understanding of the theory you are learning in college. Currently, I am working in the prestigious 5-star hotel, Adare Manor, as a Guest Relations Agent and my qualification has really helped me secure a successful career in the Hospitality Industry.”
Eimear Laffen

Further Studies

Graduates will be equipped to work as a Senior Front Desk Agent, Front Office Manager, Guest Relations Manager, or Customer Services Manager. LIT graduates work for Adare Manor Hotel and Golf Resort, Radisson Blu Hotels, Hilton Hotels.

Successful graduates also have the opportunity to progress to the Level 8 Bachelor of Arts (Honours) programme in Business Studies with Travel and Tourism Management offered at LIT, subject to availability of places. ​